Keyboard FAQ

Keyboard FAQ

I am having an issue, problem, or defect with the Cloud Nine Keyboard
We are sorry to hear about your issue. If you can not find your issue within the knowledge base please reach out to our support team via Chat or Email, or t...
Sun, 17 May, 2020 at 5:43 PM
Remap the Fn key to be the Left Winows key
Is it possible to remap the Fn key to be the Left Windows key?   Answer: Yes you can we have a firmware update that will switch the FN key and the Windows ...
Thu, 24 Sep, 2020 at 5:25 PM
How do I change the Lighting on my keyboard
Please make sure you update to the latest firmware first in the downloads section TO CHANGE BACK LIGHT COLOR AND EFFECTS - FN+ Knob ( Counter clockwis...
Sun, 17 May, 2020 at 1:52 PM
One side of my keyboard does not light up or work what do I do?
If one side of your keyboard is not function all you need to do is flip the connecting cord around. The pins will need to be on the proper side in order for...
Sun, 17 May, 2020 at 1:54 PM
Can you replace the bridging cable for a longer cable? If so what type of cord/plugin is used?
Currently, only the included 9" bridging cable will work ( but longer versions of the cable are in the works). Note that the included cable has a USB-C...
Sun, 17 May, 2020 at 5:20 PM
Does this keyboard use usb 3.0 or 2.0 ?
It works best with 3.0 per the documentation on their website. "System Requirements: USB port (Recommended USB 3.0 for the best experience)
Sun, 17 May, 2020 at 5:26 PM
Is this plug and play? Or is software installation required?
It is Plug and play. The software is needed to fully customize the keyboard.
Sun, 17 May, 2020 at 5:27 PM
Would this keyboard work with a mac?
This will work with mac and it is plug and play. However, the software is only currently for Windows-based PC's. You won't get as much customizati...
Sun, 17 May, 2020 at 5:29 PM
Where do I download the software?
The software and firmware are found on the download loads page here https://c9ergo.com/software/ 
Sun, 17 May, 2020 at 5:40 PM
Cloud Nine Keyboard Warranty
The Cloud Nine Ergonomic keyboards come with a 3-year warranty.  To initiate a warranty claim please contact support with your order number and the seri...
Sun, 17 May, 2020 at 5:49 PM